Shipping & Returns

  • Where do you ship?

    We currently ship within the United States. If you’re outside the U.S. and interested in a piece, please reach out through our contact form—we may be able to accommodate international orders on a case-by-case basis.

  • How long will my order take to ship?

    Orders are typically packed and shipped within 5–7 business days. Because each piece is handmade, availability may vary. If an item is made-to-order, please allow extra time for creation and firing (up to 3–4 weeks).

  • How are items shipped?

    We use USPS or UPS depending on the size and weight of your order. You’ll receive a tracking number once your package is on its way.

  • Do you offer local pickup or delivery?

    Yes! If you’re in the Las Vegas area, you can select Local Pickup at checkout to avoid shipping fees. We’ll coordinate a pickup time after your order is placed. We also offer Local Delivery for a small fee—perfect if you’d like your piece brought right to your doorstep.

  • What is your return/refund policy?

    We do not accept refunds or returns on orders that were sent with the exact items as ordered or that arrive undamaged. Due to the nature of handmade, low-stock, and made-to-order items, we ask that you be sure of your purchase before placing an order.

    - Refunds/returns are accepted only for damaged items or wrong orders, reported within 7 days of delivery.

    - To be eligible, the item must be in its original condition and packaging.

    - Customers are responsible for return shipping costs unless the item was damaged upon arrival.

  • How do I initiate a return?

    To start a return, email hello@uncertain-studio.com with your order number and the reason for the return. We’ll provide return instructions if your request qualifies.

  • What should I do if my item arrives damaged?

    If your item arrives damaged, please email hello@uncertain-studio.com within 7 days of delivery with photos of the damage and your order number. We’ll work with you to send a replacement or issue a refund.

  • Are all sales final?

    Yes. Due to the handmade nature and limited stock of our pieces, all sales are final. We only accept returns or refunds for items that are damaged in transit or incorrect.

Care Instructions

  • How should I care for my pottery?

    Most pieces are food, microwave, and dishwasher safe unless noted otherwise. To extend the life of your pottery, we recommend gentle handwashing with mild soap and warm water. Avoid sudden temperature changes (like pouring boiling water into a cold cup), as this may cause cracks. Sculptural or decorative pieces should be handled carefully and dusted with a soft cloth.

Custom Orders

  • Do you accept custom orders?

    Yes! We accept custom orders. To discuss your project, please reach out through the Contact Form. Custom work typically has a turnaround time of 8 weeks, depending on the scope and complexity of the project.

  • How it works:

    Submit Request: Fill out the contact form with details about your custom piece.

    Discussion & Quote: We’ll discuss your vision, materials, size, and provide a quote.

    Deposit: A 50% deposit is required to confirm your order.

    Creation & Delivery: Your piece is handmade with care and completed within approximately 8 weeks. You’ll be notified when it’s ready to ship or pick up.

Workshop Policies

  • What is your workshop policy?

    Workshops are non-refundable but may be transferable if you’re unable to attend—please contact us as soon as possible if you need to make arrangements. All materials and tools are provided unless otherwise noted. Because space is limited, we encourage early registration. Workshops are designed for adults unless stated otherwise.